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For Click & Collect orders, we will email you once your order is ready for collection.

Please read our Online Delivery Schedule section to know about our delivery timings.
For Click & Collect orders, we will email you once your order is ready for collection.

Please read our Online Delivery Schedule section below to know about our delivery timings.

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Namaste

Thank you for visiting us. 
We do hope you enjoy your experience and if we disappoint you in any way we apologies in advance. We would be grateful if you could please let us know and we will endeavour to bring the smile back on your face.
 
1. Can I get some Indian yumminess online?

We currently only deliver directly to all BR, DA, SE, E14 except (SE1 and SE11) post codes and ME, CT, TN, RH7, RH8, RH16, RH17, RH18, RH19. 

2. Can I get a refund or exchange for any product?

We will always stand by our products, but we have to be sensible.
If the product is not returned or we are not intimated within 1 day or before the expiry date whichever is earlier then we can’t help. So please intimate us at the earliest (email -karmicsupport@theindianshop.co.uk) or through our Facebook page “The Indian Shop”.

3. Why do you charge for delivery?

We have to charge for delivery (£3.99) as our prices are not inflated to accommodate delivery costs. Our prices in shop and online are the same, this probably makes us the cheapest online Indian grocery retailer in the UK! 

4. What is the delivery schedule?

Tuesday, Thursday & Saturday: BR, DA, SE ,E14 except(SE1 and SE11) post codes. ORDER CUT OFF : On orders received up to Monday 10 am / Wednesday 10 am/ Friday 10 am.

Wednesday & Friday: ME, CT, TN and RH7, RH8, RH16, RH17, RH18, RH19. ORDER CUT OFF: On orders received up to Tuesday 10 am / Thursday 10am.

5. Is there a minimum order?

No minimum order and no maximum order either 

6. What if I want to add something to my order after I have paid?

We don’t store your personal data and therefore don’t have the rights to add to your order and automatically charge you for the change. This is to ensure that only you can authorise payments to your card. So please be very careful about what you order.

7. How do I get a refund?

We will process your refund directly back on to the card that was used for payment.
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